TERMS AND CONDITIONS

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafter referred to as “terms and conditions”) of the company Jumps Boots s.r.o., represented by Managing Director Ing. Daniela Kohnová, with registered office at Kaplická 843/75, Podolí, 140 00 Prague (return address and showroom Žalhostice 213, 411 01), Company ID: 23830646 (hereinafter referred to as the “Seller”), regulate in accordance with Section 1751(1) of Act No. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) via the Seller’s online store. The online store is operated by the Seller on the website located at www.kangoo-jumping.cz (hereinafter referred to as the “Website”), through the website interface (hereinafter referred to as the “Online Store Interface”).
1.2. The Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting when ordering goods within the scope of their business activity or independent professional practice.
1.3. Provisions deviating from the Terms and Conditions may be agreed in the Purchase Contract. Any deviating arrangements in the Purchase Contract shall take precedence over the provisions of the Terms and Conditions.
1.4. The provisions of the Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The Purchase Contract may be concluded in the Czech language.
1.5. The Seller may amend or supplement the wording of the Terms and Conditions. This provision does not affect rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.

2. USER ACCOUNT

2.1. Based on the Buyer’s registration made on the Website, the Buyer may access their user interface. From their user interface, the Buyer may order goods (hereinafter referred to as the “User Account”). The Buyer may also order goods without registration directly from the Online Store Interface.
2.2. When registering on the Website and when ordering goods, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the information stated in the User Account whenever any changes occur. The information provided by the Buyer in the User Account and when ordering goods is considered correct by the Seller.
2.3. Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding information necessary to access their User Account.
2.4. The Buyer is not entitled to allow third parties to use the User Account.
2.5. The Seller may cancel the User Account, especially if the Buyer has not used their User Account for more than 5 years, or if the Buyer breaches their obligations under the Purchase Contract (including the Terms and Conditions).
2.6. The Buyer acknowledges that the User Account may not be available continuously, especially with regard to necessary maintenance of the Seller’s hardware and software equipment, or necessary maintenance of the hardware and software equipment of third parties.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All presentation of goods placed in the online store interface is of an informative nature and the Seller is not obliged to conclude a purchase contract regarding such goods. The provision of Section 1732(2) of the Civil Code shall not apply.
3.2. The online store interface contains information about goods, including the prices of individual goods and the costs of returning goods if such goods cannot, by their nature, be returned by ordinary postal means. Prices of goods are stated including value added tax and all related fees. Prices of goods remain valid for as long as they are displayed in the online store interface. This provision does not limit the Seller’s ability to conclude a purchase contract under individually agreed conditions.
3.3. The online store interface also contains information about costs associated with packaging and delivery of goods. Information about these costs applies only in cases where goods are delivered within the territory of the Czech Republic.
3.4. To order goods, the Buyer fills out an order form in the online store interface. The order form contains in particular information about:
3.4.1. the ordered goods (the Buyer “places” the goods into the electronic shopping cart of the online store interface),
3.4.2. the method of payment of the purchase price of the goods, details of the requested delivery method, and
3.4.3. information about costs associated with delivery of the goods (hereinafter collectively referred to as the “Order”). If a price is stated that is obviously incorrect due to a typographical or numerical error, such price is not binding and no purchase contract is concluded.
3.5. Before sending the order to the Seller, the Buyer is allowed to check and modify the data entered in the order, including the possibility to detect and correct errors made when entering data. The Buyer submits the order to the Seller by clicking the “Submit Order” button. The data stated in the order are considered correct by the Seller. The Seller shall promptly confirm receipt of the order to the Buyer by electronic mail to the email address stated in the Buyer’s user account or in the order (hereinafter referred to as the “Buyer’s email address”).
3.6. The Seller is always entitled, depending on the nature of the order (quantity of goods, total purchase price, expected transport costs), to request additional confirmation of the order (for example in writing or by phone).
3.7. The contractual relationship between the Seller and the Buyer is established by delivery of the order acceptance, which is sent by the Seller to the Buyer by email to the Buyer’s email address.
3.8. The Buyer agrees to the use of distance communication means when concluding the purchase contract. Costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs) shall be borne by the Buyer, and these costs do not differ from the basic rate.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The price of goods and any costs associated with delivery under the Purchase Contract may be paid by the Buyer to the Seller using the following methods: in cash at the Seller’s premises at Žalhostice 213, 411 01; – cash on delivery at the place specified by the Buyer in the order; – non-cash transfer to the Seller’s account No. 3517436011/3030 held with Air Bank, a.s. (hereinafter referred to as the “Seller’s account”); – non-cash via the Comgate payment system – card payment, Twisto installment payment and deferred payment; – non-cash via the PayPal payment system.
4.2. Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless explicitly stated otherwise, the purchase price also includes delivery costs.
4.3. The Seller does not require any deposit or similar payment from the Buyer. This does not affect the provision of Article
4.6 of the Terms and Conditions regarding the obligation to pay the purchase price in advance.
4.4. In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods.
4.5. In the case of non-cash payment, the Buyer is obliged to pay the purchase price together with the payment reference number. The Buyer’s obligation is fulfilled at the moment the respective amount is credited to the Seller’s account.
4.6. The Seller is entitled, especially if the Buyer does not provide additional confirmation of the order (Article 3.6), to require payment of the full purchase price before dispatching the goods. Section 2119(1) of the Civil Code shall not apply.
4.7. Any discounts provided by the Seller to the Buyer cannot be combined.
4.8. If customary in business practice or required by law, the Seller shall issue a tax document – invoice for payments made under the Purchase Contract. The Seller is not a VAT payer. The invoice will be issued after payment and sent electronically to the Buyer’s email address (and may also be included in the shipment).

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. The Buyer acknowledges that pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the delivery of goods that have been modified according to the Buyer’s wishes or for their person or specially ordered, from a purchase contract for goods subject to rapid deterioration, as well as goods that have been irreversibly mixed with other goods after delivery, from a purchase contract for goods in sealed packaging that the consumer has removed from the packaging and cannot be returned for hygienic reasons, and from a purchase contract for the delivery of audio or video recordings or computer programs if their original packaging has been broken. 5.2. Unless it is a case referred to in Article 5.1 of the Terms and Conditions or another case where withdrawal is not possible, the Buyer has the right to withdraw from the Purchase Contract in accordance with Section 1829(1) of the Civil Code within fourteen (14) days from receipt of the goods, and if the subject of the Purchase Contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery. Withdrawal must be sent to the Seller within the period specified above. The Buyer may use a model withdrawal form provided by the Seller, which forms an annex to the Terms and Conditions. The Buyer may send the withdrawal to the Seller’s email address info@kangoo-jumping.cz, ideally by replying to the order confirmation email.
5.3. In the event of withdrawal from the Purchase Contract pursuant to Article 5.2 of the Terms and Conditions, the Purchase Contract is cancelled from the beginning. The goods must be returned by the Buyer to the Seller in unused and undamaged condition within fourteen (14) days from delivery of the withdrawal to the Seller. If the Buyer withdraws from the Purchase Contract, the Buyer bears the costs associated with returning the goods to the Seller, even if the goods cannot be returned by ordinary postal means due to their nature.
5.4. In the event of withdrawal from the Purchase Contract pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days from the withdrawal, using the same method by which they were received. The Seller is also entitled to return the performance already upon return of the goods or by another method if the Buyer agrees and no additional costs arise. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to return the funds before the goods are returned.
5.5. The Seller is entitled to unilaterally offset compensation for damage to the goods or for used/damaged goods against the Buyer’s claim for a refund.
5.6. In cases where the Buyer has the right to withdraw under Section 1829(1) of the Civil Code, the Seller is also entitled to withdraw from the Purchase Contract at any time until the goods are received. In such a case, the Seller shall return the purchase price without undue delay by bank transfer to the account specified by the Buyer.
5.7. If a gift is provided together with the goods, the gift contract is concluded with a resolutory condition that if the Buyer withdraws from the Purchase Contract, the gift contract becomes ineffective and the Buyer must return the gift along with the goods (e.g. free promotional item).

6. TRANSPORT AND DELIVERY OF GOODS

6.1. If the method of transport is agreed based on a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this method.
6.2. If the Seller is obliged to deliver the goods to a place specified by the Buyer, the Buyer must accept the goods upon delivery.
6.3. If, for reasons on the Buyer’s side, the goods must be delivered repeatedly or by another method, the Buyer must pay the associated costs.
6.4. Upon receipt of goods from the carrier, the Buyer must check the integrity of the packaging and report any defects immediately. If the packaging is damaged indicating unauthorized access, the Buyer may refuse the shipment.
6.5. Additional rights and obligations may be governed by special delivery terms issued by the Seller.

7. RIGHTS FROM DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the contracting parties regarding defective performance are governed by applicable legal regulations (in particular Sections 1914–1925, 2099–2117 and 2161–2174 of the Civil Code and Act No. 634/1992 Coll. on Consumer Protection).
7.2. The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable that at the time of receipt:
7.2.1. the goods have agreed properties or expected properties,
7.2.2. are suitable for their intended purpose,
7.2.3. correspond to agreed samples,
7.2.4. are in proper quantity/weight, and
7.2.5. comply with legal regulations.
7.3. The provisions in Article
7.2 do not apply to discounted goods due to defects, normal wear and tear, or used goods reflecting prior use.
7.4. If a defect appears within six months, it is assumed to have existed at delivery. The Buyer may claim defects within 24 months.
7.5. Claims are made at the Seller’s showroom or by email at info@kangoo-jumping.cz.
7.6. Additional rights and obligations may be governed by the Seller’s complaints procedure.

8. DEADLINES FOR CLAIMS

8.1. Rights arising from liability for defects must be exercised within the warranty period. A complaint must be submitted without undue delay, immediately after the defect appears. Any delay while continuing to use the goods may cause the defect to worsen, devalue the goods, and may be a reason for rejection of the complaint. The warranty period for consumers is 24 months and begins on the date the goods are received. The warranty period for business customers (purchase and use of Kangoo boots for business purposes) is 12 months and begins on the date the goods are received.
8.2. The period from the moment the right arising from liability for defects is exercised until the moment when the customer is obliged to collect the item after the repair is completed is not included in the warranty period. If the result of the complaint procedure is the replacement of the claimed goods, the warranty period starts again from the receipt of the new goods. In the case of replacement of a defective part, the new warranty period applies to the replaced part.
8.3. The warranty period must not be confused with the service life of the goods, i.e. the period during which, with proper use and proper care including maintenance, the goods may last with regard to their characteristics, intended purpose, and differences in the intensity of their use.
8.4. The warranty does not cover normal wear and tear of the goods (or their parts) caused by ordinary use. Such wear and tear cannot be considered a defect and cannot be claimed as such.
8.4.1. Parts subject to normal wear and tear: 1. rubber sole 2. inner textile insole 3. rubber springs 4. plastic arched shells/springs – so-called shell 5. quick-release buckles 6. screws

Note: These components wear out during use.
8.4.2. The warranty for the above-mentioned parts of the goods subject to normal wear and tear caused by ordinary use is limited to 3 months.
8.4.3. The warranty period stated on our website is intended only for consumers, not for business customers. For customers who use the goods for business purposes or trade in the given product, the warranty period is not determined by the Civil Code. In this case, we set the warranty period at 1 year, except for normal wear and tear of the goods or their parts (3 months). The complaints procedure has been prepared in accordance with Act No. 40/1964 Coll., as amended (the Civil Code), and Act No. 634/1992 Coll., on Consumer Protection, as amended.

9. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

9.1. The Buyer acquires ownership of the goods by paying the full purchase price.
9.2. The Seller is not bound by any codes of conduct toward the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.
9.3. Consumer complaints are handled by the Seller via the email address info@kangoo-jumping.cz. Information about the handling of the Buyer’s complaint will be sent by the Seller to the Buyer’s email address.
9.4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court settlement of consumer disputes arising from the Purchase Contract. The online dispute resolution platform available at https://ec.europa.eu/consumers/odr may be used for resolving disputes between the Seller and the Buyer arising from the Purchase Contract.
9.5. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: https://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
9.6. The Seller is authorized to sell goods on the basis of a trade license. Trade supervision is carried out by the competent trade licensing office within its scope of authority. Supervision in the field of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority also supervises, within the defined scope, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
9.7. The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

10. PERSONAL DATA PROTECTION

10.1. The Seller processes the Buyer’s personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “Regulation”), namely the following personal data:
∙ first name, surname
∙ email address
∙ telephone number
∙ address/registered office
10.2. The above-mentioned personal data must be processed for the handling of orders and further performance under the contract if a Purchase Contract is concluded between you and the Seller. Such processing of personal data is permitted by Article 6(1)(b) of the Regulation – processing is necessary for the performance of a contract.
10.3. The Seller also processes this data for the purpose of keeping records of the contract and for the possible future assertion and defense of the rights and obligations of the contracting parties. The retention and processing of personal data for the above purpose shall last for 10 years from the performance of the last part of the contract, unless another legal regulation requires the retention of contractual documentation for a longer period. Such processing is possible on the basis of Article 6(1)(c) and (f) of the Regulation – processing is necessary for compliance with a legal obligation and for the purposes of the legitimate interests of the controller.
10.4. News and other commercial communications may be sent to the Buyer’s email address or telephone number; this procedure is permitted by Section 7(3) of Act No. 480/2004 Coll., on Information Society Services, unless the Buyer refuses it. These communications can be unsubscribed from at any time in any manner – for example by sending an email or clicking a link in the commercial communication.
10.5. We determine your satisfaction with your purchase through email questionnaires within the Verified by Customers program in which our e-shop is involved. We send these to you every time you shop with us unless, within the meaning of Section 7(3) of Act No. 480/2004 Coll. on Certain Information Society Services, you refuse such sending. We process personal data for the purpose of sending questionnaires within the Verified by Customers program on the basis of our legitimate interest, which consists in determining your satisfaction with purchases from us. For sending questionnaires, evaluating your feedback, and analyzing our market position, we use a processor, namely the operator of the Heureka.cz portal; for these purposes we may pass on information about the purchased goods and your email address. Your personal data are not passed on to any third party for its own purposes when sending email questionnaires. You may object at any time to the sending of email questionnaires within the Verified by Customers program by refusing further questionnaires via the link in the questionnaire email. In the event of your objection, we will no longer send you the questionnaire.
10.6. Personal data will not be transferred to third countries outside the EU.
10.7. The controller does not have a so-called data protection officer. The controller can be contacted at the email address info@kangoo-jumping.cz
10.8. The controller of personal data, as the operator of the website www.kangoo-jumping.cz, uses cookies on this website.
Cookies are short text files that the website stores on a visitor’s computer and which the internet browser provides each time the user returns to the website.
If your browser allows the use of cookies or if you browse the website and submit an order, we will assume that you agree to the use of cookies by our server and the cookies of our processors.
The cookies used here are for the purpose of: ∙ measuring website traffic and creating statistics relating to website traffic and visitor behavior on the website ∙ basic website functionality o The collection of cookies for the above purposes may be considered processing of personal data. Such processing is possible on the basis of a lawful reason – the legitimate interest of the controller – and is permitted by Article 6(1)(f) of the Regulation. o Cookies collected for the purpose of measuring website traffic and creating statistics relating to website traffic and visitor behavior on the website are assessed in aggregate form and in anonymous form which does not allow identification of an individual. o The collected cookie files may be processed by further processors: ∙ the provider of the Google Analytics service, operated by Google Inc., with registered office at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
10.9. Please note that under the Regulation you have the right to:
∙ withdraw consent to receiving commercial communications at any time,
∙ object to processing based on the legitimate interest of the controller,
∙ request information from us about what personal data of yours we process,
∙ request access to such data and have them updated or corrected, or request restriction of processing,
∙ request erasure of such personal data, and we will erase them unless this would conflict with applicable legal regulations or the legitimate interests of the controller,
∙ data portability if it concerns automated processing based on consent or for the performance of a contract, ∙ request a copy of the processed personal data,
∙ effective judicial protection if you believe that your rights under the Regulation have been violated as a result of processing your personal data in breach of this Regulation,
∙ lodge a complaint with the Office for Personal Data Protection.

11. FINAL PROVISIONS

11.1. If the relationship established by the Purchase Contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law.
11.2. By choosing the law under this article of the Terms and Conditions, the consumer is not deprived of the protection afforded by provisions of the legal system from which it is not possible to derogate by agreement, and which would otherwise apply in the absence of a choice of law pursuant to Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
11.3. If any provision of the Terms and Conditions is invalid or ineffective, or becomes so, a provision whose meaning most closely approximates the invalid provision shall replace it. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
11.4. The Purchase Contract including the Terms and Conditions is archived by the Seller in electronic form and is not accessible.
11.5. An annex to the Terms and Conditions is a model form for withdrawal from the Purchase Contract.
11.6. Seller’s contact details: return address – Daniela Kohnová, Žalhostice 213, 411 01, Žalhostice, email address info@kangoo-jumping.cz

In Litoměřice on the 1st 1. 2026

For Kangoo-Jumping.cz – Ing. Daniela Kohnová